Welcome to Cadillac of Englewood Cliffs

⭐ 1 STAR — EXTREMELY DISAPPOINTING EXPERIENCE! BUYERS BEWARE! Cadillac of Englewood Cliffs, New Jersey I recently purchased a brand-new 2026 Cadillac Escalade ESV Sport Platinum from Cadillac of Englewood Cliffs, and I can honestly say this has been one of the worst car-buying experiences of my life. 1. SALESPERSON DID NOT KNOW HOW TO OPERATE THE VEHICLE After we finalized the deal around 6:00 PM, I spent approximately THREE HOURS, until 9:00 PM, waiting for the salesperson to explain the vehicle’s features. Instead of demonstrating the features professionally, he repeatedly watched YouTube videos, waited for them to finish, and then attempted to explain what he had just watched. Even worse, some of the instructions he gave me were incorrect! This is a luxury Cadillac dealership selling vehicles costing well over $100,000. Customers should not have to sit for hours watching a salesperson learn how to operate the vehicle from YouTube. 2. VEHICLE SOLD WITH AN ADVERTISED REFRIGERATOR THAT DOES NOT EXIST The official window sticker listed a refrigerator in the center console. This was one of the features I expected when purchasing the vehicle. After delivery, I placed water bottles inside the center console and discovered they were not getting cold. When I returned to the dealership, I was informed that MY VEHICLE DOES NOT HAVE THE REFRIGERATOR THAT WAS LISTED ON ITS WINDOW STICKER! I purchased the vehicle relying on the advertised equipment. Yet the dealership has not provided the missing refrigerator or agreed to take the vehicle back. How can a dealership advertise a luxury feature, sell the vehicle based on that equipment list, and then tell the customer the feature does not exist? 3. REFUSAL TO CORRECT THE VEHICLE REGISTRATION AND TITLE PAPERWORK I requested that the vehicle be titled and registered under my company’s name and provided the company documentation. However, I discovered the following day that the dealership had prepared the paperwork under my personal name instead. I immediately requested that they correct this issue. Even NINE DAYS AFTER THE PURCHASE, the paperwork had still not reached the New Jersey MVC, as I personally confirmed. Despite my repeated requests to correct the paperwork before submission, the dealership refused to make the change and did not provide me with a satisfactory explanation or identify any specific legal restriction preventing the correction. 4. MANAGEMENT AVOIDS CUSTOMERS INSTEAD OF RESOLVING PROBLEMS After raising these issues, I experienced repeated difficulties reaching dealership personnel. My phone calls went unanswered, and when I visited the dealership in person, I felt that staff members were avoiding me rather than addressing my concerns. I spent a substantial amount of money purchasing a brand-new luxury vehicle, yet I have been treated as though my concerns no longer matter once the dealership received payment. MY FINAL WARNING TO POTENTIAL BUYERS: Think very carefully before purchasing a vehicle from Cadillac of Englewood Cliffs. Based on my personal experience, I cannot recommend this dealership. I expected professionalism, honesty, accurate vehicle information, and responsible customer service. Instead, I encountered incorrect product information, unresolved paperwork issues, and extremely disappointing treatment. I am now preparing to pursue legal action to protect my rights and seek appropriate remedies. I have documentation supporting my concerns, including the original window sticker and my communications regarding these issues. BUYERS BEWARE. DO NOT ASSUME THAT WHAT IS LISTED ON THE WINDOW STICKER IS ACTUALLY INSTALLED IN THE VEHICLE. VERIFY EVERYTHING BEFORE PAYING OR TAKING DELIVERY. ONE STAR — AND ONLY BECAUSE ZERO STARS IS NOT AN OPTION.

⭐ 1 STAR — EXTREMELY DISAPPOINTING EXPERIENCE! BUYERS BEWARE! Cadillac of Englewood Cliffs, New Jersey I recently purchased a brand-new 2026 Cadillac Escalade ESV Sport Platinum from Cadillac of Englewood Cliffs, and I can honestly say this has been one of the worst car-buying experiences of my life. 1. SALESPERSON DID NOT KNOW HOW TO OPERATE THE VEHICLE After we finalized the deal around 6:00 PM, I spent approximately THREE HOURS, until 9:00 PM, waiting for the salesperson to explain the vehicle’s features. Instead of demonstrating the features professionally, he repeatedly watched YouTube videos, waited for them to finish, and then attempted to explain what he had just watched. Even worse, some of the instructions he gave me were incorrect! This is a luxury Cadillac dealership selling vehicles costing well over $100,000. Customers should not have to sit for hours watching a salesperson learn how to operate the vehicle from YouTube. 2. VEHICLE SOLD WITH AN ADVERTISED REFRIGERATOR THAT DOES NOT EXIST The official window sticker listed a refrigerator in the center console. This was one of the features I expected when purchasing the vehicle. After delivery, I placed water bottles inside the center console and discovered they were not getting cold. When I returned to the dealership, I was informed that MY VEHICLE DOES NOT HAVE THE REFRIGERATOR THAT WAS LISTED ON ITS WINDOW STICKER! I purchased the vehicle relying on the advertised equipment. Yet the dealership has not provided the missing refrigerator or agreed to take the vehicle back. How can a dealership advertise a luxury feature, sell the vehicle based on that equipment list, and then tell the customer the feature does not exist? 3. REFUSAL TO CORRECT THE VEHICLE REGISTRATION AND TITLE PAPERWORK I requested that the vehicle be titled and registered under my company’s name and provided the company documentation. However, I discovered the following day that the dealership had prepared the paperwork under my personal name instead. I immediately requested that they correct this issue. Even NINE DAYS AFTER THE PURCHASE, the paperwork had still not reached the New Jersey MVC, as I personally confirmed. Despite my repeated requests to correct the paperwork before submission, the dealership refused to make the change and did not provide me with a satisfactory explanation or identify any specific legal restriction preventing the correction. 4. MANAGEMENT AVOIDS CUSTOMERS INSTEAD OF RESOLVING PROBLEMS After raising these issues, I experienced repeated difficulties reaching dealership personnel. My phone calls went unanswered, and when I visited the dealership in person, I felt that staff members were avoiding me rather than addressing my concerns. I spent a substantial amount of money purchasing a brand-new luxury vehicle, yet I have been treated as though my concerns no longer matter once the dealership received payment. MY FINAL WARNING TO POTENTIAL BUYERS: Think very carefully before purchasing a vehicle from Cadillac of Englewood Cliffs. Based on my personal experience, I cannot recommend this dealership. I expected professionalism, honesty, accurate vehicle information, and responsible customer service. Instead, I encountered incorrect product information, unresolved paperwork issues, and extremely disappointing treatment. I am now preparing to pursue legal action to protect my rights and seek appropriate remedies. I have documentation supporting my concerns, including the original window sticker and my communications regarding these issues. BUYERS BEWARE. DO NOT ASSUME THAT WHAT IS LISTED ON THE WINDOW STICKER IS ACTUALLY INSTALLED IN THE VEHICLE. VERIFY EVERYTHING BEFORE PAYING OR TAKING DELIVERY. ONE STAR — AND ONLY BECAUSE ZERO STARS IS NOT AN OPTION.

They really treat customers like family. Carlton, Hadi and Antonio made the process super easy and fair.

Clearly a well deserved 5 star

⭐ 1 Star – Extremely Disappointing Experience with Cadillac of Englewood Cliffs I purchased a brand-new 2026 Cadillac Escalade ESV Sport Platinum from Cadillac of Englewood Cliffs, and my experience has been extremely disappointing. First Issue – Missing Refrigerator Advertised on the Window Sticker Before purchasing the vehicle, I specifically confirmed with the salesperson that it was equipped with the center console refrigerator. The official window sticker also listed this feature. However, after taking delivery, I discovered that the refrigerator was missing. I purchased this vehicle relying on the information provided by the dealership and the official window sticker. I feel that I was misled about an important feature of a very expensive vehicle. Since discovering this issue, I have repeatedly attempted to contact the dealership by phone and email. My calls are directed to voicemail, and my emails remain unanswered. I have received no satisfactory explanation or resolution. Second Issue – Vehicle Registered Under My Personal Name Instead of My Company I specifically instructed the dealership to register and title the vehicle under my company’s name and provided the necessary company documents. Despite my instructions, the dealership processed the paperwork under my personal name instead. When I requested that they correct this issue, they refused to make the requested changes. Two serious issues with one brand-new luxury vehicle, and no meaningful customer service or accountability. I paid approximately $130,000 before taxes and fees for this vehicle. At this price level, I expected honesty, professionalism, accurate paperwork, and responsive customer service. Instead, I have been left dealing with a missing advertised feature, incorrect ownership paperwork, and repeated unanswered communications. I am extremely disappointed with Cadillac of Englewood Cliffs and cannot recommend this dealership based on my experience. I am requesting that dealership management immediately address both issues in writing and provide a satisfactory resolution. John Conner

I had a MPInspection and tire rotation.....I had an issue with one of the collision sensors and she had the technician check it out to find out about the issue I was having....she did a great job to address my concern.

Emad was great. Great customer assistance and support . Very professional and thorough. Did above and beyond. Highly recommend!

Best dealership that i have been to.Sales rep Emad is very knowledgeable and helpful .From the moment you walk in you feel like you are at home.Everyone is nice . I highly recommend this dealership.

Great staff. Very caring and helpful. Even the driver, Shamar, was very nice and caring

I went in for a recall, and even though I didn’t have an appointment, they handled everything smoothly.

Great experience at Cadillac! Emad and Antonio were professional, helpful, and a pleasure to work with. They made the entire process smooth and stress-free. Excellent customer service—highly recommend!

I’ve used this cadillac dealership since I’ve started driving one in january. this place has gotten much better since early 2026 and i was very satisfied with my visit today, quick and easy routine maintenance.

They communicated with me the whole way and I received my vehicle in a timely manner

Great Service.

Great Great would recommend hospitality was excellent would go back got the job done Excellent work Great would recommend hospitality was excellent would go back got the job done